Door hanging crooked or a cable off the drum? Discount Door Service provides garage door cable replacement and cable repair for households across Tucson, Oro Valley, Marana, Vail, Sahuarita and Rita Ranch. Two lift cables run from the bottom brackets up to the drums on the spring shaft and carry the whole counterbalanced weight of the door. When one frays, slips or snaps, its partner ends up hauling far more weight than it was built to hold. We swap both, re-set the drums and bring the door back to level, with no charge for the trip if we do the work.
No-charge diagnosis on cable jobs
Both cables replaced, door leveled
Cable price given up front
5.0Rated by Google reviewers
ROC #322606Bonded, insured cable repair crew
Angie’s ListSuper Service Award 2019 recipient
1,500+homes helped around Tucson
Book a cable replacement
Diagnosed freeCable priced on arrivalNo junk email
Lopsided door? Phone (520) 579-9084 · Leave it shut and unused until we see it · Both lift cables swapped together
Cable problems we fix
Any make, any cable
Spot a failing cable
A cable rarely fails without notice. It frays first, and fraying is visible from the floor if you know where to look.
01
The clearest sign. One cable has slipped, stretched or come off its drum, so that side is no longer being lifted the same distance.
02
Slack cable means it has come off the drum or lost tension. Once it is loose it can jump off entirely on the next cycle.
03
Cables are wound from fine strands. When those start breaking they leave sharp whiskers, and the remaining strands are carrying the load.
04
If the spring above the door has no gap in it, the cable is the usual culprit. The effect is the same: the door is no longer safely supported.
Price your cable repair
Say which side hangs low and whether anything snapped. Keep the door shut and unused until we check it. Prefer the phone? Dial (520) 579-9084.
Lift cable help, 24/7
How a cable job goes
We secure the door before anything else, since a slack cable means the weight has shifted. Most cable jobs wrap up in a single visit.
01
The door is supported before anything is unwound, then both cables, drums and bottom brackets are checked.
Diagnosis free with the fix
02
You see the fraying or the slipped drum for yourself, and get the number before we start.
Your quote, on the spot
03
New cables, drums re-set so both take equal tension, door leveled and cycled several times so both sides track evenly.
Cables done in one stop
Often found together
What sets your cable price
Cable diagnosis visit
Totally free
When we do the cable repair
The cable is the cheap part. The real cost depends on what the failure dragged along with it, and you hear the full figure at your door before we touch anything. Here are the four factors.
01
A cable that came off cleanly is a simple job. One that scored its drum needs the drum replaced as well.
02
A cable letting go on one side often drags that side out of the rail, and the track then needs realigning too.
03
Extension-spring doors have their own cable and pulley arrangement, and they should have safety cables through the springs. Many older ones do not.
04
Rust or distortion at the anchor point means the bracket goes too, and that is a part under full spring load.
Nothing gets installed until you approve it, and you see the frayed or snapped cable with your own eyes first. The visit and diagnosis are free whenever we do the cable work.
Tucson households
Unlike a spring, which announces itself with a bang, a cable degrades strand by strand over months. The door keeps working the whole time, which is exactly why cables get ignored. In Tucson, monsoon water sitting at the bottom brackets adds rust to the mix. By the time one side is visibly hanging low, the remaining cable has been carrying an unbalanced load for a while and is closer to failing than it looks.
Why call us for cables
27+
Years serving Tucson garages
1,500+
Garages set right again
ROC #322606
AZ license, bonded, insured
Same day
Most cable jobs, one visit
Recent cable work
All reviews![]()
Yelp5.05.0Top Rated ServiceVerified by TrustindexTop Rated Service
- 5.0 Excellent rating Last 12 months
- New reviews collected regularly Recent review activity detected
- Leading Service Google Maps rating and review data
- Responds to customer reviews 95% response rate within 48 hours
- Verified by Trustindex Based on real customer reviews Learn more
5.05.0Top Rated ServiceVerified by TrustindexTop Rated Service
- 5.0 Excellent rating Last 12 months
- New reviews collected regularly Recent review activity detected
- Leading Service Google Maps rating and review data
- Responds to customer reviews 95% response rate within 48 hours
- Verified by Trustindex Based on real customer reviews Learn more
4.84.8Top Rated ServiceVerified by TrustindexTop Rated Service
- 4.8 Excellent rating Last 12 months
- New reviews collected regularly Recent review activity detected
- Leading Service Google Maps rating and review data
- Responds to customer reviews 95% response rate within 48 hours
- Verified by Trustindex Based on real customer reviews Learn more
Posted on Google![]()
Robert Ulter3 days agoTrustindex verifies that the original source of the review is Google.
Just had zeneroso out and he absolutely did a fantastic job the work was quick and to specification You couldn’t ask for a better company to come fix your garage door In the Tucson area and specifically I’m in the Ironwood Hills+0Posted on Google![]()
Bridget Carney5 days agoTrustindex verifies that the original source of the review is Google.
Zenerosa and his brother Zavonte were outstanding with their punctuality, information, billing, timing, and no pressure in buying additional parts. The install was flawless, they even took time to explain some of the features, and cleaned up the whole area... most was not their creation. They exhibit pride and confidence in their workmanship; and so THEY deservedly should. I'm going to have another garage door replaced soon. Thank you both so much!Posted on Google![]()
Cheryl8 days agoTrustindex verifies that the original source of the review is Google.
Had my garage door replaced yesterday by Discount Doors. Zeneroso was very efficient, knowledgeable and easy to work with. Would highly recommend them!+0Posted on Google![]()
Vivetkah9 days agoTrustindex verifies that the original source of the review is Google.
He was pleasant ànd profesional to work with checking for everything to be right. Our garage needed à part after many years of use.Posted on Google![]()
Jacob Gross15 days agoTrustindex verifies that the original source of the review is Google.
I highly, highly recommend Discount Door Service! Zeneroso was very professional, knowledgeable, kind and courteous. He we very prompt and took the time to go over everything that I needed. Very clear and upfront with the pricing. He also performed the installation in a very timely manner. If you need garage door work in Tucson, do not hesitate to call Discount Door Service.+0Posted on Google![]()
Michael Mansour21 days agoTrustindex verifies that the original source of the review is Google.
Missy and Zen were great to work with. Our old garage door needed to be replaced and Zen and Missy were very helpful in suggesting a new garage door. Zen did an excellent job installing it. The new door looks so much better than our old one and so quiet. We love it!+0Posted on Google![]()
Aaron Franco26 days agoTrustindex verifies that the original source of the review is Google.
Garage door on the fritz. Need at my Villa balboa home. Discount door service to the rescue. Thank you Zen for your timely service.+0Posted on Google![]()
Carlos Siqueiros28 days agoTrustindex verifies that the original source of the review is Google.
Sooooooooooóóoóoooooo good 💯Posted on Google![]()
David Gadzo30 days agoTrustindex verifies that the original source of the review is Google.
I had my tension spring snap on my garage door. I called them up and spoke to the owner, Melissa. Fantastic lady. I sent her pictures of the garage door and its issues. I told her I lived in the La Estancia community and was referred by a neighbor who was also satisfied with their work. She got me squared away with an appointment in 2 days and the price was reasonable. She didn’t try to upsell me at all. As a mechanic myself in the Air Force, I asked her if it’s better to do both springs rather than just the broken one. She said she recommended it, but didn’t want to feel like she was upselling me, which I absolutely appreciated. I went ahead and asked for both to be done because of the cycle life of the springs. Zeneroso was my mechanic. He came on time. Very friendly young man. We had a chat throughout the install. It was mostly about garage doors, he walked me through everything because I like to know how to do things myself. I couldn’t do this job at the time due to my lower back. The company was great, the owner was great, and the mechanic was great. Zeneroso put the company sticker on the door which was great, because Discount Door Service is going to be my garage door company moving forward. Thank you guys so much! Pictures are the before and after!+3Posted on Google![]()
Stacy Gates30 days agoTrustindex verifies that the original source of the review is Google.
This is the second time I’ve used Discount Door Services and will happily refer them to anyone needing door services. They are quick, efficient, great at communication and got the job done fast! As a realtor who works with several different trade industries at any given time I am impressed with this company!Posted on Yelp![]()
Kathryn P.46 days agoVerified
I couldn't be more pleased with a garage door service. The guy who came to fix the door, went above and beyond and even fixed a rattling noise that had been there since we bought the property over 10 years ago all it took was a couple of little adjustments!! It was so amazing. I highly recommend giving them a call I don't think you'll be disappointed. When I asked for a general price range (knowing that they can't be completely specific or 100% sure because they haven't truly been able to assess the problem but are going off what you have told them) They actually gave me a price!! Unlike the others who will only schedule an appointment - waisting my time when the price might be too high for this month. I am truly pleased with this company and highly highly recommend them to everyone. Thank you thank you, thank you. Your service was amazing. 🙂Posted on Yelp![]()
Yolie D.53 days agoVerified
Great customer service was provided by Zenarosa. He was running late and called to inform me. He knows his trade very well. Will continue to use them.Posted on Yelp![]()
Steve W.96 days agoVerified
Spring broke on our door. Couldn't get the door open. Called Discount Door Service. They installed my door several years before and was great. They were able to come out the same day. Zeneroso came out and was super friendly. Zeneroso had it fixed in less than 45 minutes. Cost was very reasonable. Would definitely recommend them for anything garage door related.Posted on Yelp![]()
Christy O.120 days agoVerified
They came out quickly to fix our garage door spring, did a great job and went above and beyond! They checked our other garage door and made some minor adjustments that were needed and also checked our garage door opener motor and made some adjustments to make it more sturdy at no extra cost! We will definitely work with them again if needed.Posted on Yelp![]()
Stephen S.121 days agoVerified
The people at Discount Door were fabulous. It's my second experience with them in the past year in my new house that I had purchased. They were timely. The estimate was reasonable and honored to the penny and they were very communicative with notices about arrival and work time. Both Tyler and Zenoroso were first to work with! I highly recommend a Discount Door!Posted on Yelp![]()
Donnie A.127 days agoVerified
The guys, Eli and Tyler swung by this morning, to check out my opener wasnt closing. They diagnosed an issue with the safety eyes. Cleared the trouble and the opener works fine. These guys installed .y new opener 6 months ago, squeezed me in this morning and got me closing again in a few minutes. Thanks Discount. I recommend these guys all the time.Posted on Yelp![]()
Samantha R.129 days agoVerified
We had the entire garage door replaced. Excellent customer service and pricing. We highly recommend.+0Posted on Yelp![]()
Craig C.131 days agoVerified
Discount Door Service Commercial Doors did an outstanding job!The guys,Zenerosa and Tyler were very professional and just experts at what they do.I really couldn't ask for a better job to be done,everything turned out just right!This was no small job and they rocked it! The 5th wheel fits in perfect,with plenty of room with the door open!The pictures speak for themselves.I would recommend them to anyone that's looking garage doors,they look great!+2Posted on Yelp![]()
Kevin M.144 days agoVerified
I had used Discount Door Service last year to replace a coil spring and some worn hardware - everything went well. I had to call them again for a different problem with the door and I thought: "By golly, EVERYONE should know how good these guys are!" I generally don't bother with reviews, but I thought you should hear this. A young man named Zeneroso showed up (on time) and he was with a guy named Ty. I had a "sagging" door and they quickly came up with a plan and a price. I liked their proposal and they were in and out in less than 1 hour. I couldn't be happier. You got garage door trouble? Close this review and call Discount Door right now.Posted on Yelp![]()
Trudy M.155 days agoVerified
Great service. Great price. Courteous and knowledgeable. Made reasonable recommendations without pressure sales that many companies use these days. He replaced the rollers for my garage door, and serviced it, in addition to troubleshooting why it was 'acting up' and fixed it! HIGHLY RECOMMEND THIS COMPANY!!
Where we fix cables
Cable questions, answered
Still wondering about your cables? Ring (520) 579-9084
Your total hinges on whether the drums, brackets or track took damage when the cable let go. Our trip out and the diagnosis are on us once you approve the fix, and the full number is quoted on site before any wrench turns. Check our garage door prices for other repairs.
This is one to leave alone. The cables anchor to the bottom brackets, which sit under the full force of the spring system, and unbolting one with the spring wound is genuinely dangerous.
Because the pair has run the exact same cycles under the exact same weight. Swap only one and you end up with a fresh cable beside one that is nearly worn out.
Fraying from a worn or scored drum, rust at the bottom where water collects, slack from a door that has been running out of level, and shock loading when a spring breaks.
Usually, but not always. A drum that has slipped on the shaft produces the same symptom, and so does a door that has come partly off one rail. All three get checked.
Cables usually outlive the springs. Truthfully, many get replaced because another part failed and shock-loaded them, not simply because they got old.
No. With a cable slack or snapped, the door is no longer safely supported and the other cable is carrying a load it was never sized for. Stop using it and call (520) 579-9084.
Yes. A live staff member answers our line 24/7, never a message service, and nights and weekends carry no extra fee. Same-day cable repair is available all over Tucson. Visit our emergency garage door repair page.
Only if they need it. We check the springs on every cable job and tell you what we find. If a spring has broken, see our spring repair service. What gets replaced is always your call.
Yes. Your cable repair is covered by our warranty on labor as well as parts. The company holds Arizona Registrar of Contractors license ROC #322606 and is bonded and insured.
Have both lift cables swapped, the drums reset and your door hanging level again. No charge for the service call if we handle the repair. A woman-owned Tucson family company since 1999, ROC #322606.
